I have a $300 phone bill for 3 days of service. I canceled during the 15 day trial period. I had the 700 minute plan. At the time I canceled they pro rated me down to 100 minutes. I was basing my usuage on 700 minutes I was told I had. They told me if I hadn%26#39;t canceled, that I wouldn%26#39;t have these charges. Isn%26#39;t it supossed to be in writing about proration? I was never informed of this till AFTER I canceled. I was using my phone thinking I has 700 minutes like they told me. What should I do?
There is nothing in the contract, or their written policies about prorating away over 600 minutes! This caused me to go over like 400 minutes!! This is not right someone advise me please!!
Answer:
If you canceled within the trial period, you shouldn%26#39;t owe anything, right? I guess maybe I%26#39;m not understanding this... You might still owe an activation fee and internet fees (I think you pay these things regardless of when you cancel), but you shouldn%26#39;t owe for the monthly bill. Did you use any internet features or download any ringtones? i thought if you had the trial period and you didnt like their service that they would pay for it?? Actually, when a cell phone gives you a trial period (15 or 30 days depending on the cell phone carrier) it means you can cancel your service and not locked into a contract if you are not satisfied however you still have to pay for any calls for that time period depending on your cell phone rate plan.
As far as proration, every cell phone company first bill to you is always higher in price due to the fact that you probably have to pay in advance a month. Your minutes might be lower during activation due to the fact that they calculate the date that you activated service to your billing date.
I have Verizon Wireless and I know in their terms and conditions they do mention about proration.
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